Most handovers transfer documents. The difficult part is transferring meaning: what the customer believed they were buying, which promises are evidenced, and who must correct or accept the gaps.
Choose the handover depth from the ambiguity
Which material promises can delivery trace to an inspectable source?
Separates contact-transfer from controlled-handover from the alternative routes.
Can delivery mobilise without silently inventing assumptions?
Separates contact-transfer from controlled-handover from the alternative routes.
Has the customer corrected or accepted the material promise record?
Separates controlled-handover from the alternative routes.
What evidence will show that the customer has reached first value?
Separates controlled-handover from the alternative routes.
| Situation | Appropriate route | Required protection |
|---|---|---|
| Standard, reversible and explicit | Contact transfer | Named receiving owner |
| Mixed contracted, stated and implied promises | Controlled handover | Promise ledger and accepted conditions |
| Feasibility, authority or customer acceptance missing | Promise repair | Conditional or paused mobilisation |
The useful test is whether the record can be read back, corrected and accepted by the people who carry the consequence. If it cannot, the stage is not complete.
Apply this to your situation
Answer the discriminating questions before choosing the full method. IntentOS will carry this page context into the clarification and show the matching Stratogenic package from its owned-product catalogue.
Frequently asked questions
Most handovers transfer documents. The difficult part is transferring meaning: what the customer believed they were buying, which promises are evidenced, and who must correct or accept the gaps.
Keep the material claim, its source, the decision owner and the accepted next action visible enough for both sides to correct.
The stage is complete when the affected people can read back, correct and accept the record and its ownership.
Source: Narrative Studio Strategic Outcome package; product evidence and method stages only.